Delivery times are counted from when we verify the payment of your purchase.
Local shipping (Peru)
Our orders are sent by the company Olva Courier (outsourced company), who are responsible for the security and time of the dispatches. We have a delivery time of 3 to 5 business days for Metropolitan Lima and 5 to 10 business days for the province, from the day after the order is placed. It should be noted that there may be delays caused by external factors.
Our orders are shipped by FedEx and DHL EXPRESS, who are responsible for the safety of the delivery. We have a delivery time of 3-10 business days, from the day after the order is placed. These times may vary if the package is held by local authorities or customs. These hours do not apply when purchasing during the holidays.
You will receive a confirmation email with the details of your purchase, at the latest, the next business day after placing your order. In case you do not receive the confirmation email within that period, please send us a message to the following email address: email@example.com.
In case you want to pick up your order, you can come, by appointment, to our warehouse, located at Av. Guardia Peruana 397 Urb. Matelline, Chorrillos.
You can use the following means of payment through our Izi Pay payment gateway: Visa, Visa Electron, Mastercard, Maestro and American Express.
In the event that your card is rejected, check that:
The card is not expired.
That the credit limit of your card has not been reached.
The card has not exceeded the amount allowed to make purchases.
You have correctly filled in all the necessary fields.
Is it safe to use my credit card on the web?
Yes, the card details are only entered on a page owned by the payment gateway and transmitted in an encrypted form. AFIT will only have knowledge of the result of the operation. You do not have access to any data on the card used for the purchase.
What should I do if I receive a defective item?
AKUNAY only sells items in perfect condition. However, if you receive your product with any imperfection, we ask you to contact us by sending a message to the email address firstname.lastname@example.org and we will solve the problem in the shortest possible time.
What should I do if an incorrect product arrives?
If on any occasion, by mistake, you receive a product that you have not purchased, contact us immediately by sending us a message at the email address email@example.com
Where I can get my order?
You can receive it at the address you choose (home, work, etc.) nationwide. If it is for Province, you can also tell us that you will pick it up at the Olva Courier agency in your area.
Can the city of delivery be different from the city of purchase?
Yes, as long as the delivery city is within Peru.
If you are not 100% satisfied with your purchase, you can make changes. Returned or exchanged products must be unworn, unwashed or washed, with all tickets, tags and in the condition you received them and in the original box and / or packaging.
Return shipping must be paid by the customer.
We will appreciate if you inform us of the reasons you have for your return. Any comments will always help us to improve. This form will be sent to you once you write to firstname.lastname@example.org indicating that you want to make an exchange.
AKUNAY will not be responsible for items lost or damaged in transit. Any merchandise in poor condition will be returned to the customer and an additional shipping fee will be charged.
We reserve the right to refuse service to anyone who, in our opinion, makes excessive returns or exchanges.
For purchases made in AKUNAY, changes may be made during the first seven (7) calendar days after receipt of the product.
To make the right to change effective, it is essential that the product (s) are in perfect condition, without signs of use, have the original packaging and the documents with which it was delivered (ticket or invoice, referral guide).
Product changes will be subject to the existing stock and an evaluation within a maximum period of 7 days. In case there is no stock of the product, you can choose another product of equal value, higher value (assuming the difference), or of lower value (there will be no refund or credit balance).
At the time of collection of the product, the packaging must be delivered to the Courier completely sealed and packed (as it was delivered).
The changes do not apply to products purchased in promotion, unless there is a production failure.
You can only do the change process once. You cannot manage a change in a second instance and you will not proceed with the refund of money.
Customers who paid an initial shipping cost will not be exposed to another shipping charge in cases of exchanges and returns (OJO).
The shipping cost for exchanges and returns will be borne by customers who did not pay an initial shipping cost.
Customers who made their purchases in the province, should approach the Olva Courier agencies and leave the packaging completely sealed.
Changes will only be accepted in the indicated provinces.
All products go through a strict quality control before they are shipped in order to detect possible damages or defects. If you receive a product that is not in perfect condition, please contact us immediately and send us a picture of it. For more information or questions please write to us at email@example.com.